FAQs

No. None of our properties are used for COVID quarantine or isolation.

Currently only Auckland Airport Kiwi Hotel offers an airport shuttle service. For enquiries please contact Auckland Airport Kiwi Hotel directly.

‘Flexible Rate’ bookings are able to be amended or cancelled 24 hours prior to check-in. All ‘Flexible Rate’ reservations require a one night’s charge to guarantee the booking. On arrival, the guest will be required to pay the remaining balance.

All ‘Advance Purchase Rates’ are prepaid. The total price of the reservation will be charged on the day of the booking. Cancellations or changes to bookings will not be permitted for any reason. Once confirmed a booking cannot be refunded or altered.

Minimum check-in age is 18 years old. Identification is required upon check-in for all guests.

It is sometimes possible to check in prior to the specified check in time, depending on availability. Early check in cannot be guaranteed. If you require your room to be ready prior to check in, it is possible to reserve the room from the night before.

A ‘child’ is any person who is 5 years of age or younger, anyone who is older than 5 years of age will be considered an adult and will be charged at the adult rate.

For your convenience, we offer a range of parking options, please enquire with your preferred hotel directly for availability and rates.

Yes, all of our guestrooms feature either a bathroom or ensuite. Please enquire with your preferred property directly for further information.

Yes, all VR properties feature a Kettle, cups, instant coffee, tea, sugar and milk.

All rooms are assigned upon check-in, special requests will be processed based on availability. While requests are not guaranteed, please note that we do our best to accommodate requests whenever possible.

When booking direct on VR Hotels and Apartments, you will receive confirmation code via email to the address you have supplied us with. You can also contact your preferred hotels’ Reservations Team to verify your reservation.

To cancel your booking without incurring any charge, please contact the Reservations Team at least one day prior to the earliest check in time of your arrival. Please note that you must have booked a Flexible rate type as some rates are non-refundable and non-amendable.

For details on group rates, please contact your preferred property with your requirements.

Yes, all VR Hotels and Apartments offer non-smoking rooms.

Yes, all of our Cafes and Restaurants offer a range of Vegetarian dishes.